An ACH payment can be "returned" after it was submitted. This is different from a payment being declined upfront — a return happens after the payment was initiated but before the funds fully cleared.
Common Reasons for a Return
- Non-Sufficient Funds (NSF): Your account didn't have enough money to cover the payment when it was processed.
- Closed Account: The bank account linked to the payment has been closed.
- Debit Block: Your bank has a restriction on ACH debits from certain payees.
What Happens When a Return Occurs
- Your investment status in your DealMaker dashboard will reflect the return.
- You'll receive an email notification.
- No funds will have been deducted from your account.
What to Do Next
1. Check your investment status in your DealMaker dashboard.
2. Contact your bank to find out the specific return reason.
3. Resolve the issue — add funds, use a different account, or ask your bank to lift the debit block.
4. Return to your payment page and re-submit using ACH or a different payment method.
If you're unsure what caused the return, start with your bank — they can identify the exact reason. Then contact DealMaker Support if you need help re-submitting your payment.
Need help?
Contact DealMaker Support or use the chat tool in your investor dashboard.