# DealMaker Help Center

> Help center for DealMaker

## Getting Started Investing

- [What is my Funding Status?](https://support.dealmaker.tech/en/articles/12582884-what-is-my-funding-status.md)
- [Crowdfunding 101](https://support.dealmaker.tech/en/articles/11992263-crowdfunding-101.md)
- [What to expect as an Investor?](https://support.dealmaker.tech/en/articles/12034364-what-to-expect-as-an-investor.md)
- [What is Dealmaker’s Role?](https://support.dealmaker.tech/en/articles/12034368-what-is-dealmaker-s-role.md)
- [Can I make multiple investments?](https://support.dealmaker.tech/en/articles/12034383-can-i-make-multiple-investments.md)
- [What risks exist?](https://support.dealmaker.tech/en/articles/12034387-what-risks-exist.md)
- [Boiler plate - Risk Statement](https://support.dealmaker.tech/en/articles/12034394-boiler-plate-risk-statement.md)
- [Understanding Restricted Shares](https://support.dealmaker.tech/en/articles/12034399-understanding-restricted-shares.md)
- [What is my stock worth?](https://support.dealmaker.tech/en/articles/12034425-what-is-my-stock-worth.md)
- [How to Make an Investment on Dealmaker \(Guide\)](https://support.dealmaker.tech/en/articles/12034438-how-to-make-an-investment-on-dealmaker-guide.md)
- [How can I confirm and prove ownership of my securities in DealMaker?](https://support.dealmaker.tech/en/articles/14008558-how-can-i-confirm-and-prove-ownership-of-my-securities-in-dealmaker.md)
- [IRA Support](https://support.dealmaker.tech/en/articles/14365845-ira-support.md)
- [Does DealMaker have a mobile app?](https://support.dealmaker.tech/en/articles/15695850-does-dealmaker-have-a-mobile-app.md)

## Troubleshooting & FAQs

- [DealMaker Investor FAQ](https://support.dealmaker.tech/en/articles/12034458-dealmaker-investor-faq.md)
- [Dealmaker Support](https://support.dealmaker.tech/en/articles/12034495-dealmaker-support.md)
- [Using the DealMaker Platform: Access & Accounts](https://support.dealmaker.tech/en/articles/12034461-using-the-dealmaker-platform-access-accounts.md)
- [Technical Issues](https://support.dealmaker.tech/en/articles/12034467-technical-issues.md)
- [Identity Verification \(AML / KYC\)](https://support.dealmaker.tech/en/articles/12034469-identity-verification-aml-kyc.md)
- [Why Can’t I Invest?](https://support.dealmaker.tech/en/articles/12034474-why-can-t-i-invest.md)
- [Troubleshooting Investment Visibility](https://support.dealmaker.tech/en/articles/14010551-troubleshooting-investment-visibility.md)
- [How to update SSN Post-Investment?](https://support.dealmaker.tech/en/articles/14081434-how-to-update-ssn-post-investment.md)

## Regulations & Compliance

- [Our Policies](https://support.dealmaker.tech/en/articles/12034557-our-policies.md)
- [Security on DealMaker](https://support.dealmaker.tech/en/articles/12034584-security-on-dealmaker.md): This essential article outlines how DealMaker protects your data, transactions, and privacy, ensuring a safe, compliant, and secure experience for all your investment and capital-raising activities
- [Preventing Bad Actors on Dealmaker](https://support.dealmaker.tech/en/articles/12034568-preventing-bad-actors-on-dealmaker.md)
- [International Investors](https://support.dealmaker.tech/en/articles/12034572-international-investors.md)
- [Understanding FINRA and the SEC in Crowdfunding](https://support.dealmaker.tech/en/articles/12034574-understanding-finra-and-the-sec-in-crowdfunding.md)
- [Understanding Regulations for Crowdfunding](https://support.dealmaker.tech/en/articles/12034577-understanding-regulations-for-crowdfunding.md)
- [Reservation Campaigns on Dealmaker](https://support.dealmaker.tech/en/articles/12034580-reservation-campaigns-on-dealmaker.md)
- [Understanding Warrants on Dealmaker](https://support.dealmaker.tech/en/articles/12034583-understanding-warrants-on-dealmaker.md)
- [Understanding SSN, TIN, and Tax Information](https://support.dealmaker.tech/en/articles/12034586-understanding-ssn-tin-and-tax-information.md)
- [What is the Direct Registration System \(DRS\)?](https://support.dealmaker.tech/en/articles/12582892-what-is-the-direct-registration-system-drs.md)
- [How can I access my Direct Registration System \(DRS\) Statement?](https://support.dealmaker.tech/en/articles/12582895-how-can-i-access-my-direct-registration-system-drs-statement.md)
- [Uploading Supporting Documents](https://support.dealmaker.tech/en/articles/12582898-uploading-supporting-documents.md)
- [How do I register my shares jointly?](https://support.dealmaker.tech/en/articles/12582904-how-do-i-register-my-shares-jointly.md)
- [What documents can I upload to verify my Individual account is an accredited investor?](https://support.dealmaker.tech/en/articles/14501193-what-documents-can-i-upload-to-verify-my-individual-account-is-an-accredited-investor.md)
- [What documents can I upload to verify my Individual account is an accredited investor?](https://support.dealmaker.tech/en/articles/14366215-what-documents-can-i-upload-to-verify-my-individual-account-is-an-accredited-investor.md)

## Payment Methods & Processing

- [One-Click Investing](https://support.dealmaker.tech/en/articles/12034635-one-click-investing.md)
- [Paying for my Investment](https://support.dealmaker.tech/en/articles/12034644-paying-for-my-investment.md)
- [Is my Investment Fully Funded?](https://support.dealmaker.tech/en/articles/12034652-is-my-investment-fully-funded.md)
- [Who has my money?](https://support.dealmaker.tech/en/articles/12034667-who-has-my-money.md)
- [Payments Processing \(Stripe\)](https://support.dealmaker.tech/en/articles/12034885-payments-processing-stripe.md)
- [Accidental Purchase](https://support.dealmaker.tech/en/articles/12034887-accidental-purchase.md)
- [Requesting a Refund](https://support.dealmaker.tech/en/articles/12034894-requesting-a-refund.md)
- [Refund Timelines](https://support.dealmaker.tech/en/articles/12034909-refund-timelines.md)
- [Funding via ACH Transfer](https://support.dealmaker.tech/en/articles/12034914-funding-via-ach-transfer.md)
- [How to Request a Refund Yourself on a Reg CF Offering](https://support.dealmaker.tech/en/articles/12956197-how-to-request-a-refund-yourself-on-a-reg-cf-offering.md): Guide to requesting a self-initiated refund for a Reg CF offering.
- [Different Funding States on DealMaker](https://support.dealmaker.tech/en/articles/13978523-different-funding-states-on-dealmaker.md): The following article will explain the different funding states for your investment in DealMaker.
- [Funding Timing, Stages and Methods](https://support.dealmaker.tech/en/articles/13978550-funding-timing-stages-and-methods.md): DealMaker supported payment methods and time it takes payment status to reflect in your account.
- [Different Funding States on DealMaker](https://support.dealmaker.tech/en/articles/14183786-different-funding-states-on-dealmaker.md): The following article will explain the different funding states for your investment in DealMaker.
- [I've been charged a "foreign transaction fee"](https://support.dealmaker.tech/en/articles/14365697-i-ve-been-charged-a-foreign-transaction-fee.md)
- [Funding via Wire Transfer](https://support.dealmaker.tech/en/articles/15539266-funding-via-wire-transfer.md): Steps to fund via Wire Transfer
- [Funding via Digital Wallet \(Apple Pay / Google Pay\)](https://support.dealmaker.tech/en/articles/15539397-funding-via-digital-wallet-apple-pay-google-pay.md): Funding via Digital Wallet \(Apple Pay / Google Pay\): Use your device's saved payment methods for fast, secure investment checkout when enabled on an offering.
- [Why DealMaker Cannot Hold Your Funds](https://support.dealmaker.tech/en/articles/15539498-why-dealmaker-cannot-hold-your-funds.md)
- [What Happens If the Offering Misses Its Minimum Target?](https://support.dealmaker.tech/en/articles/15539569-what-happens-if-the-offering-misses-its-minimum-target.md)
- [Why DealMaker Cannot Hold Your Funds](https://support.dealmaker.tech/en/articles/15539636-why-dealmaker-cannot-hold-your-funds.md)
- [What Happens If the Offering Misses Its Minimum Target?](https://support.dealmaker.tech/en/articles/15539665-what-happens-if-the-offering-misses-its-minimum-target.md)
- [Investing through an IRA](https://support.dealmaker.tech/en/articles/12034441-investing-through-an-ira.md)
- [What Happens If I File a Chargeback?](https://support.dealmaker.tech/en/articles/15627635-what-happens-if-i-file-a-chargeback.md)
- [Comparing Payment Methods](https://support.dealmaker.tech/en/articles/15627863-comparing-payment-methods.md): Compare DealMaker’s payment option to determine which works best for you.
- [ACH Payment Returned — What to Do](https://support.dealmaker.tech/en/articles/15628107-ach-payment-returned-what-to-do.md): Learn why your ACH payment may be returned.
- [How Your Investment Funds Move](https://support.dealmaker.tech/en/articles/15628328-how-your-investment-funds-move.md): Learn how your funds travel through a regulated process.
- [Wire Reference Number — What It Is and Why It Matters](https://support.dealmaker.tech/en/articles/15628784-wire-reference-number-what-it-is-and-why-it-matters.md): Learn about the importance of the Reference Number when doing a wire transfer.

## Managing Your Account

- [Dealmaker Account Setup](https://support.dealmaker.tech/en/articles/12034995-dealmaker-account-setup.md)
- [Submitting Additional Documentation](https://support.dealmaker.tech/en/articles/12035071-submitting-additional-documentation.md)
- [Confirming an Accredited Investor](https://support.dealmaker.tech/en/articles/12035074-confirming-an-accredited-investor.md): Understanding Investor Requirements and Verification
- [Managing my Shares](https://support.dealmaker.tech/en/articles/12035077-managing-my-shares.md)
- [How Can I Sell my Shares?](https://support.dealmaker.tech/en/articles/12035080-how-can-i-sell-my-shares.md): Managing Private Securities
- [What is a Transfer Agent](https://support.dealmaker.tech/en/articles/12035084-what-is-a-transfer-agent.md)
- [Finding my Subscription Agreement](https://support.dealmaker.tech/en/articles/12035086-finding-my-subscription-agreement.md)
- [Finding my Dealmaker Account Number](https://support.dealmaker.tech/en/articles/12035101-finding-my-dealmaker-account-number.md)
- [Dealmaker Engage Portal](https://support.dealmaker.tech/en/articles/12035204-dealmaker-engage-portal.md)
- [Post Investment Support](https://support.dealmaker.tech/en/articles/12035252-post-investment-support.md)
- [Registering for Shares 101](https://support.dealmaker.tech/en/articles/12035293-registering-for-shares-101.md)
- [Confirming an Accredited Trust, Corporation, or Entity](https://support.dealmaker.tech/en/articles/12035299-confirming-an-accredited-trust-corporation-or-entity.md)
- [How can I change my email?](https://support.dealmaker.tech/en/articles/12582877-how-can-i-change-my-email.md)
- [Where can I find additional documents?](https://support.dealmaker.tech/en/articles/12582903-where-can-i-find-additional-documents.md)
- [I'm marked as “funded” or “accepted”, now what?](https://support.dealmaker.tech/en/articles/12633542-i-m-marked-as-funded-or-accepted-now-what.md)
- [What is Pending Acceptance status?](https://support.dealmaker.tech/en/articles/12633560-what-is-pending-acceptance-status.md)
- [Forgot My Password](https://support.dealmaker.tech/en/articles/12633571-forgot-my-password.md)
- [How do I set my password?](https://support.dealmaker.tech/en/articles/12633585-how-do-i-set-my-password.md)
- [\(OTP\) One Time Password](https://support.dealmaker.tech/en/articles/12633605-otp-one-time-password.md)
- [What name should I enter to register my IRA investment?](https://support.dealmaker.tech/en/articles/12633623-what-name-should-i-enter-to-register-my-ira-investment.md)
- [How can I update my phone number?](https://support.dealmaker.tech/en/articles/12633631-how-can-i-update-my-phone-number.md)
- [How can I unsubscribe from my email?](https://support.dealmaker.tech/en/articles/14009394-how-can-i-unsubscribe-from-my-email.md): There are two ways to unsubscribe from DealMaker emails.
- [How should I handle automated reminders for incomplete investments?](https://support.dealmaker.tech/en/articles/14009479-how-should-i-handle-automated-reminders-for-incomplete-investments.md)
- [How do I manage my investments and access related documents on DealMaker?](https://support.dealmaker.tech/en/articles/14010268-how-do-i-manage-my-investments-and-access-related-documents-on-dealmaker.md)
- [Transferring Funds from DealMaker](https://support.dealmaker.tech/en/articles/14010732-transferring-funds-from-dealmaker.md)
- [How do I access my DealMaker account and continue with an investment invite?](https://support.dealmaker.tech/en/articles/14602769-how-do-i-access-my-dealmaker-account-and-continue-with-an-investment-invite.md)
- [How to resolve common issues with accessing investment details on the DealMaker dashboard?](https://support.dealmaker.tech/en/articles/14792290-how-to-resolve-common-issues-with-accessing-investment-details-on-the-dealmaker-dashboard.md): Understanding Investor dashboard
- [How to manage duplicate or unfinished investments in DealMaker?](https://support.dealmaker.tech/en/articles/15060399-how-to-manage-duplicate-or-unfinished-investments-in-dealmaker.md): Follow these step-by-step instructions to delete unfunded or accidental investment entries directly from your DealMaker account.
- [How can I access proof of my investment and resolve issues with confirmation Emails?](https://support.dealmaker.tech/en/articles/15520769-how-can-i-access-proof-of-my-investment-and-resolve-issues-with-confirmation-emails.md): This guide explains how to find your subscription agreement and investment documents in your DealMaker account.

## DealMaker Transfer Agent

- [Dealmaker Shareholder Services](https://support.dealmaker.tech/en/articles/12035307-dealmaker-shareholder-services.md)
- [Understanding DRS \(Direct Registration System\)](https://support.dealmaker.tech/en/articles/12035332-understanding-drs-direct-registration-system.md)
- [Where can I find my book-entry statements?](https://support.dealmaker.tech/en/articles/12557513-where-can-i-find-my-book-entry-statements.md): This article provides a simple, step-by-step guide for investors using DealMaker to locate their official book-entry statements.
- [How can I transfer my securities?](https://support.dealmaker.tech/en/articles/12582867-how-can-i-transfer-my-securities.md): Steps involved in processing a share transfer request
- [How do I update my name in the book entry statements?](https://support.dealmaker.tech/en/articles/12582882-how-do-i-update-my-name-in-the-book-entry-statements.md)
- [What documents can I upload to verify a Trust is an accredited investor?](https://support.dealmaker.tech/en/articles/12582887-what-documents-can-i-upload-to-verify-a-trust-is-an-accredited-investor.md)
- [DealMaker Shareholder Services: Common Investor FAQs](https://support.dealmaker.tech/en/articles/12805066-dealmaker-shareholder-services-common-investor-faqs.md): This guidance applies specifically to companies managed by the DealMaker Transfer Agent
- [How do I move my shares to my brokerage account with the Direct Registration System \(DRS\)?](https://support.dealmaker.tech/en/articles/14009751-how-do-i-move-my-shares-to-my-brokerage-account-with-the-direct-registration-system-drs.md): How Can Privately Held Shares Be Transferred to a Brokerage Account?
- [How do I access and manage my digital share certificates in DealMaker?](https://support.dealmaker.tech/en/articles/14081445-how-do-i-access-and-manage-my-digital-share-certificates-in-dealmaker.md): Accessing book-entry statements \(digital share statement\)
- [What documents can I upload to verify a Joint account is an accredited investor?](https://support.dealmaker.tech/en/articles/14366391-what-documents-can-i-upload-to-verify-a-joint-account-is-an-accredited-investor.md)
- [How are bonus shares calculated, and when will they appear in my total?](https://support.dealmaker.tech/en/articles/15061551-how-are-bonus-shares-calculated-and-when-will-they-appear-in-my-total.md)
- [How can I update investment records on DealMaker, including IRA registrations or incorrect investor names?](https://support.dealmaker.tech/en/articles/15695680-how-can-i-update-investment-records-on-dealmaker-including-ira-registrations-or-incorrect-investor-names.md)

## Deal Specific Support

- [Newsmax](https://support.dealmaker.tech/en/articles/12034606-newsmax.md)
- [How do I get in touch with the company I invested in?](https://support.dealmaker.tech/en/articles/14183766-how-do-i-get-in-touch-with-the-company-i-invested-in.md): Where to find Issuer Investor Relations Contact Information
- [Why might bonus shares not appear in my account, and where can I see them?](https://support.dealmaker.tech/en/articles/14792366-why-might-bonus-shares-not-appear-in-my-account-and-where-can-i-see-them.md)